Most items are shipped UPS. Personalized pottery takes 3 to 5 weeks. Cutting boards will come in around 10 days. 4 to 6 days must be added to some products going out to the West Coast area. If you are in a rush for delivery, call us for special rates.
If you are mailing an order, don’t be afraid to include more pages of information, the order form may not have enough space to include it. On Custom House Crocks, when including a photograph, please take a photo of the entire house. This includes the roof, second story, etc. The artists will not even attempt to draw the photo onto the crock.
Personalized gifts cannot be returned. If any product arrives damaged or broken, please report it first to the delivery service (UPS, FEDEX) and then call us for a replacement. Please contact us if this may happen to you.
• Returns must be in their original packing and box, and sent postage paid.
• The shipping address for returns will vary by manufacturer – please give us a call for the correct shipping address.